Terms & Conditions

Terms & Conditions

The terms World of Paper make products available to you affect your rights and liabilities under the law. If you are not in total agreement with these Terms and Conditions please do not use the World of Paper web site. It is not possible to place an order on our web site without agreeing to our terms & conditions. Please note, when a customer requests that World of Paper process an order on their behalf, the customer is also in total agreement with our terms & conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

Prices

All prices are clearly set out in our online shop. In the unlikely event an item or items have been inadvertently priced incorrectly we will not be liable to supply any such item or items to you at the price stated provided that we notify you and you agree before we despatch any of the items concerned. All published prices exclude delivery charges. All published prices include VAT at the current UK rate of 20%.

Product Images

Please note, when viewing images on our web site the colour, shade and clarity will depend on the screen quality of your computer or tablet device.

Availability and Substitution

If we are unable to supply any item we will notify you as soon as possible. In the event of substitute items being required of equal or greater value due to supply difficulties we will attempt to notify and seek agreement before despatching your order. Should we be unable to make contact with you regarding a substitution issue, World of Paper will carefully assess the position and attempt to make a balanced and fair judgement in the best interests of the customer taking into account the given circumstances. Such a judgement does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.

Guarantee

In the unlikely event you are not entirely satisfied and feel you have just cause for complaint regarding the condition, quality, delivery or any other aspect of our goods or services, please inform us immediately. Wi are happy to refund any order for any reason on return of the goods.

Returns

Under the Distance Selling Regulations the customer has the legal right to return the products (at the customers expense) within 14 working days of receipt of the goods. (please see our full Returns Policy).

Delivery (Mainland UK)

Delivery is charged at £2.95 per order.
Orders over £60 are delivered FREE

Orders are usually delivered between 3-4 working days after the order is placed – failure to deliver by the target times does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.

Delivery to remote areas of the UK can often take longer than 3-4 working days. This may be due to the distances involved and weather conditions.

In the event that no one is available to accept delivery the driver may attempt to leave your order in a safe place or with a neighbour – however, in this situation neither World of Paper or any delivery company acting on our behalf can be held responsible or accept any claim for loss or damage caused. Failing this a calling card will be left with instructions on collecting your order from their depot.

We do not offer a timed delivery service. In the event of an incorrect or incomplete address being provided we reserve the right to charge a redirection of delivery fee. World of Paper will not be held responsible for goods that cannot be delivered due to incorrect or incomplete address details provided by the customer and, as such, are not obliged to offer any form of compensation or refund.

Orders sent to military bases, hospitals, hotels, venues, business premises etc. may be left at the main reception area for onward internal distribution. In this event, however, neither World of Paper nor any delivery company acting on our behalf, can be held responsible or accept any claim for loss or damage caused. World of paper cannot be held responsible for the goods not being distributed internally to the intended recipient.

Deliveries can take longer than usual during peak periods such as the run up to Christmas, the week leading up to Bank Holidays & the week following Bank Holidays as delivery companies are operating at full capacity during these times & there is a possibility your order may be delayed.


Placing an Order

We always advise customers to place their orders online using our web site as it gives the customer complete control of prices and quantities to fit individual budgets. It is not possible to place an order online without agreeing to these Terms & Conditions. In the event World of Paper processes orders on the customer's behalf, the customer also agrees to these Terms & Conditions. Order confirmation emails will only be received if the correct customer email address is supplied.


Payment

Payment is taken securley via credit, debit card & PayPal via the PayPal system. We accept all major payment cards. Full payment is required before your order can be dispatched for delivery.

Privacy

We are committed to protecting your privacy and will only use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons only: - 1) to process your order and, 2) to provide you with the best possible service.

By creating an account with World of Paper you are agreeing to receive news letters and promotions via email. You can easily unsubscribe from our mailing list by clicking on the 'unsubscribe' link on the bottom of any promotional email sent to you by us. (Please note, we do not sell our email mailing list to any third parties).

Please read our full Privacy Policy.