Online, mail and phone order sales
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
Customers will be offered a refund if they’ve informed us within 14 days of receiving their goods that they want to cancel. The customer also has another 14 days to return the goods (at their own cost) once they’ve told us.
World of Paper will refund customers within 14 days of receiving the goods back.
Proof of purchase
World of Paper can ask the customer for proof that they bought an item from them. This could be a sales receipt or other evidence such as a bank statement or packaging.
Items returned by someone other than the buyer
Returned products can only be accepted from the person who bought the item.